Hello all!
This post will be, in my opinion, the best company that represents the loser company of the month. Hopefully by now you have realized I have a love/hate relationship with Apple, don’t we all? Well I am putting them on the Loser of month sheet, because when the 2.0 upgrade was launched, I had many issues with the upgrade, just like the rest of the country! The comment boards where filled and hardly any feed back came from Apple. Most consumers had to go to a Apple store location. I didn’t want to go to the store due to the long lines and the store would have been pack with people and make the entire store uncomfortable and hardly any room to bring out my iPhone.
So I emailed the costumer services and at the end the little message after sending the message said, “Thank you a message will be sent to you in the next 72 hours.” Five days later I got a reply which said, “Hello. This is an automatic reply, and costumer services employee with email you back with in forty eight hours.” Does anyone see the problem there? I DO!
So then about a day and a half later a email came in and the subject was, “iTunes Store services”, continuing to the message a actual person was there! So this person told me to give her my account to the iTunes store so she can see if this item is in your downloading dock. Well… it is! The download comes free to all iPhone users for free, it asks you if you want to upgrade!!! So why would you check my download for the purchase if I own an iPhone, which I stated in the first place…
She comes back and says, “Well everything is fine with the iTunes store and I see you account and download here. I think it might be you connection, try connecting it again.”
>_< Ok… so I tried that and tried to reload the upgrade, and guess what?!!? No upgrade… Back to the email
My email:”Dear Suzy (I don’t remember the lady’s name), I tried to reload the upgrade after resetting my network connection, and no upgrade.”
Response, “Hello Cody, trying loading the new iTunes.”
I already had the new iTunes… But I reloaded iTunes. Nope no upgrade.
My email: “Hello, Nope no upgrade.”
Response, “Hello Cody, Ok well try resetting your iPhone.”
…. OK now I am pissed.
My email: “WHY WOULD THAT WORK?! The problem is with the store, not my phone!!!”
Response, “Hello Cody, I understand it is with the iTunes, please try to reset your phone with iTunes store.”
Ok…Now if anyone reads this answer this for me, WHY WOULD THAT WORK? The only way to reset your phone with iTunes is to restore it and when you need to restore your phone, you need to upgrade first. Well to make a even longer story, short, trust me this is the short version, it was a problem with the upgrade going to my computer, it wasn’t completely sending all the information needed, how? I don’t know. But I got my upgrade never the less and yo soy contento.
So Apple your are the company I nominate for Loser of the month.
This is Cody writing for The Random Computer Stuff Blog.
Any question or want to nominate a company for loser of the month? Email me at, cody@randomcomputerstuff.com, or just leave a comment.